In the competitive world of online and offline retail, customer engagement and speed of response can make or break a sale. Shoppers expect instant answers to product queries, real-time order updates, and smooth return processes. OutCaller AI delivers on all fronts - handling inbound calls for availability, pricing, discounts, delivery timelines, and return policies while also managing outbound campaigns to recover abandoned carts, confirm orders, or promote special offers. This keeps customers informed and engaged, boosts repeat purchases, and frees up your sales and support teams to focus on strategic growth rather than repetitive calls.
Inbound calls may be about size availability, discounts, delivery timelines, or return policies. AI answers instantly, initiates returns, and tracks refunds.
Outbound bulk calls confirm orders, recover abandoned carts, promote offers, and update on deliveries.
Availability, discounts, returns
Offers, launches, recoveries
Confirmation, shipping, delivery
Reminders for points or vouchers
Automated calls to recover abandoned carts with special offers and discounts.
Reminders sent to all loyalty members about points, vouchers, and exclusive deals.
Customers receive instant updates about shipping and delivery after purchase.