In the fast-moving logistics world, missed calls and slow updates can frustrate customers and cause costly delivery delays. Dispatch teams often spend hours answering "Where is my package?" calls, managing reschedules, and sending delivery updates manually. OutCaller AI transforms this by handling real-time inbound and outbound communication at scale. Customers can call anytime to instantly get their package location, expected delivery time, and delivery agent contact. They can also reschedule deliveries without waiting for a human agent. On the outbound side, AI can notify hundreds of customers at once about delays, early arrivals, or special delivery instructions—cutting down on failed delivery attempts and improving operational efficiency.
Inbound calls are answered instantly with package location, ETA, and delivery agent details. Customers can reschedule deliveries or leave instructions without speaking to a person.
Outbound bulk calls notify all customers on a route about estimated arrival, delays, or changes—reducing failed attempts and improving satisfaction.
Real-time tracking and rescheduling with instant package location and delivery agent details.
Bulk ETAs, delays, or route changes to all customers on a delivery route simultaneously.
Verify availability before dispatch to ensure successful delivery attempts.
Allow rescheduling and notes for flexible delivery arrangements.
Sync with logistics/order systems for seamless data flow and real-time updates.
Instant package tracking and status updates without human intervention, improving customer satisfaction.
Proactive communication about delays ensures customers are informed and reduces frustration.
Mass communication capability allows quick response to operational changes and weather conditions.