For healthcare providers, clinics, and hospitals, timely communication is as vital as quality medical care. Missed calls, manual appointment handling, and delayed follow-ups can frustrate patients and overload staff. OutCaller AI changes this by handling both inbound and outbound patient communication - confirming appointments, managing doctor schedules, sending reminders, and following up after visits. The result is reduced reception workload, fewer missed calls, and a better patient experience round the clock.
Our AI agent streamlines patient interactions by answering inbound calls for doctor appointments and diagnostic test enquiries. When a patient calls, the AI intelligently identifies their concern, checks doctor availability based on specialization and gender preference, and offers suitable time slots—completing the booking without any human intervention.
On the outbound side, it sends automated reminders, provides pre-visit instructions, and follows up after consultations or tests to ensure continuity of care.
AI answers patient calls, books appointments, and handles test enquiries automatically without human intervention.
Matches patients to doctors based on specialization and gender preference with intelligent time slot management.
Automated confirmations, cancellations, and pre‑visit instructions to ensure patient compliance.
Communicate with patients in their preferred language for better accessibility and understanding.
Meets healthcare privacy and data security standards with full compliance.
Check recovery progress, collect feedback, or share next‑step instructions automatically.
Late-night patient calls are handled automatically, ensuring urgent care needs are met without staff intervention.
AI simultaneously handles multiple patient queries about test schedules, pricing, and preparation instructions.
Automated reminders ensure patients follow proper pre-test protocols, reducing test cancellations and improving accuracy.